Terms and Conditions
These are the terms on which we will supply furniture & services to you. Please read them carefully before you submit your order. We have tried to keep them as clear as possible and in plain English.
These terms tell you who we are, how we will provide services to you, and what to do if there is a problem and other important information.
Information about us
We are Arbor Furniture, a private partnership registered in England & Wales. Our registered address is Brickyard Woodbarns, Chelvey Farm, Brockley Lane Bristol BS48 4AB.
You can contact us by telephone on 07579 769465 I 07579 792033, by email on contact@arborfurniture.co.uk or by writing to the above address.
If we need to contact you, we will usually do so by telephone or email.
When your order is accepted
Our acceptance of your order will take place when we send you an invoice for the Holding Fee. The contract between us will include these terms and any other terms we put down in email.
By paying a Holding Fee or Initial Deposit to us, you are accepting our Terms & Conditions.
When to pay
We will normally ask for a ‘Holding Fee’ before we begin work. This is non refundable once we have begun design work on your project. The Holding Fee is taken out of the final invoice for your project.
You must make payment of the ‘Initial Deposit’ before we commence work on making your furniture unless other arrangements have been made with us. There will be one or more further payments to make during the making of your project – this will be laid out on an individual basis, depending on the size of the project.
The ‘Final Balance’ will be invoiced to you upon the delivery and installation date. This can be adjustable to include any cost changes that we have made throughout the design & manufacturing process. You will always be notified of any potential cost changes well in advance.
It is your responsibility to ensure that you have adequate insurance to cover the final product from all risks once it has been delivered.
Design Sign Off
By making payment of the Initial Deposit, you are agreeing to the final design of the project. Please check drawings carefully to ensure you are happy with them and contact us if there is anything you wish to clarify.
It is important that you are happy with the final drawings; because you are commissioning bespoke items, it is often very difficult to change designs once work has begun.
Design Changes
If you wish to make a change to the final design concept, please contact us. We will discuss it with you and let you know if the change is possible.
Changes to the design may be made only when agreed to by both yourself and Arbor Furniture and may include an additional design fee.
Changes to the design may have to be made during the manufacturing process in order to implement or accommodate technical adjustments and improvements.
If a change is required, we will notify you as soon as possible to discuss your options fully.
Our Guarantee
In the unlikely event that a problem arises with your furniture from us, here’s what you need to know.
All of our furniture, kitchens & wardrobes come with a 2-year warranty. This covers our customers against any defective materials or workmanship.
Wood is a natural material, which varies in colour & moves as it adjusts to the temperature and humidity of your home. It is considered normal and not defective for small cracks to appear, doors&. drawers to shift slightly.
Doors and drawers can be readjusted if this happens – get in touch with us if this is needed.
Fitted furniture & kitchens can also vary slightly from the design drawings due to the nature of the work to fit them. Small variations in size or shape made during fitting are not considered to be defective.
Our warranty does not cover:
- Furniture or kitchens fitted by another company employed by the customer or themselves.
- Any repairs or alterations carried out by the customer or another company employed by the customer.
- Work surfaces or electrical components – our suppliers guarantee these.
- Fair wear & tear, such as scratches or dents.
- Natural changes, such as wood moving, fading or cracking, or paint colours fading.
- Rust or water damage that occurs after fitting.
- Appliances or fixtures purchased from another company.
- Damage caused by moving, negligence or willful damage.
- Bespoke items that have not been prototyped.
Should an issue fall under our or another company’s warranty, we will help if something does go wrong. There may be charges for repairs if the damage falls out of the cover of our warranty.
Delivery
We will always do our best to make sure your order is delivered on the day we say it will be, but unforeseen delays can happen.
We will always reschedule the delivery date as soon as possible.
As far as is reasonable, we will work with you to book a convenient delivery date.
As a general instruction, your space will need to be warm and free of damp prior to delivery.
We also politely ask that you properly prepare the space before your order is scheduled to arrive, by ensuring that the area is clear for installation.
In the event that we arrive for delivery and cannot make it because the space is not ready, we retain the right to charge an additional fee to cover any costs incurred by us in relation to our delivery and storage costs.